Thank you for always supporting Akino Arai and using the Viridian Garden Store online shop.
We have received several reports from customers who have not been able to receive order confirmation or other emails from the store.
We sincerely apologize for the inconvenience this has caused.
The issue has now been resolved, and there will be changes to our email operation going forward.
Please kindly note the following:
The store’s email address for order confirmation and registration emails has been changed as follows:
shop@araiakino.com
→ shop@araiakino-store.ocnk.net
If you still do not receive emails after this change, it may be due to your spam filter or email settings.
Please check your settings and make sure to whitelist or allow incoming emails from:
shop@araiakino-store.ocnk.net
For detailed instructions, please see the following page:
https://www.ocnk.net/faq/index.php?action=faq&cat=281595&id=637&artlang=ja
If the issue persists even after confirming your settings, we kindly ask that you use an email address other than Gmail.
We apologize again for the inconvenience and thank you for your understanding.
We appreciate your continued support of Akino Arai and the Viridian Garden Store.